Cancelling Centrelink payments can be necessary if your circumstances change, such as returning to full-time work, receiving another form of support, or no longer being eligible for benefits. In 2025, Services Australia has streamlined some of the processes for stopping Centrelink payments, but you must follow the correct steps to avoid overpayments or penalties. This article explains when and how to cancel Centrelink payments, what to do before stopping your claim, and the updated methods available this year.
Reasons to Cancel Centrelink Payments
There are many reasons why someone may need to cancel or stop their Centrelink payments. Some of the most common include:
- Starting full-time or part-time employment that makes you ineligible.
- Moving overseas permanently or for a long duration.
- Beginning another form of government payment or scholarship.
- Finishing study or training that was tied to payment eligibility.
- Personal choice to no longer receive support.
- Incorrect claims previously submitted, requiring adjustments.
Cancelling payments promptly prevents debt recovery action by Centrelink if they later determine that you were not eligible during the time you received support.
Preparing to Cancel Centrelink Payments
Before cancelling, you should:
- Check your eligibility status: Sometimes you do not need to fully cancel, as payments may automatically adjust to your income.
- Report your final income: If you are transitioning to paid employment, make sure final earnings are declared.
- Confirm linked accounts: Ensure your myGov account and Express Plus Centrelink app are updated for quick processing.
- Review supplementary payments: Some payments, like Rent Assistance or Energy Supplements, may automatically stop once the main payment is cancelled.
How to Cancel Through MyGov
The fastest method is cancelling online through your myGov account. Here is how it works in 2025:
- Log in to myGov using secure credentials.
- Navigate to the Centrelink service tab.
- Select Payments and Claims from the menu.
- Click Manage Payment Cancellation.
- Follow prompts to confirm which payment you want to stop.
- Submit the cancellation request and save the reference number.
Most cancellations take effect immediately, but in some cases Centrelink may assess your final payments to ensure you are not owed additional funds.
Cancelling Through the Express Plus Centrelink App
The app also allows for cancellations, though only for certain payment types:
- Open the Express Plus Centrelink app on your smartphone.
- Select Update My Details and Payments.
- Tap on Stop a Payment.
- Choose the specific payment and confirm cancellation.
If the payment type is not listed, Services Australia directs you to myGov or requires a phone call. In September 2025, app cancellations were expanded to cover JobSeeker, Youth Allowance, Parenting Payment, and Disability Support Pension.
Cancelling Over the Phone
You can also call the relevant Centrelink line if digital methods are not accessible. Be ready to provide personal details and information about why you are stopping payments. Due to high call volumes, Services Australia recommends using digital options first.
In-Person at a Centrelink Office
For individuals who cannot cancel online or by phone, visiting a Centrelink service centre remains an option. Staff can assist with updating records, though wait times can be long in major cities. Carry ID such as a driver’s licence, Medicare card, or passport when attending.
What Happens After You Cancel
- Payments will stop from the date you specify or from the date of notification.
- Centrelink may still require you to report income or provide details for a final reconciliation.
- If you were overpaid, you may receive a debt notice requiring repayment.
- If you had supplements linked to your benefit, those will also end automatically.
It is strongly advised to check your online Centrelink inbox and myGov messages after cancellation in case further documents are requested.
Common Mistakes to Avoid
- Not reporting your final income: Even after cancelling, undeclared earnings can trigger debts.
- Assuming automatic cancellation: If you return to work, payments do not stop until you formally request cancellation.
- Failing to check linked services: Payments like Family Tax Benefit must be cancelled separately in some cases.
- Delaying action: Waiting too long can increase the risk of debt.
Recent 2025 Updates
In August 2025, Services Australia upgraded its digital cancellation pathway to reduce phone wait times. Cancellations via the Express Plus Centrelink app were expanded to include more payments, and users can now download a cancellation confirmation letter directly through myGov. Additionally, there are new real-time alerts if your payment obligations are linked to other benefits, ensuring you understand the impact before finalizing the cancellation.
Final Advice
If you need to cancel Centrelink payments in 2025, the most efficient way is through your myGov account or the Express Plus Centrelink app. Always report your last income, double-check linked payments, and keep your reference number. Acting quickly ensures a smooth transition without overpayment or debt issues. By keeping track of Services Australia updates and using digital services, you can stop payments without unnecessary stress.